Shipping and returns

Shipping and Returns

Shipping is done when all purchased items are available. The costs, borne by the Customer, are automatically calculated by the e-commerce system according to the destination of the goods. They will be duly highlighted and separately indicated in the order form before the user proceeds to its confirmation.

Delivery of purchased products may be made at the user's option:

  • To the mailing address given by the user as his or her home address;
  • To the alternate mailing address, requested in the order form.

Upon delivery of the products to the courier, an email will be sent to the user confirming the shipment including a link for tracking it. Each shipment shall be deemed completed as of the time the courier delivers the Customer's products, as reported by the shipper's tracking system.

Upon delivery, the Customer is required to verify that the packaging is intact, not damaged, or wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping). Any damage to the packaging and / or the product must be immediately detected, making a specific indication on the delivery document of the product to be returned to the courier.

Shipping methods
Adamo s.r.l. ships by Express Courier GLS, BRT or DHL.

Shipping and delivery times
Orders placed by noon are shipped the same business day; those placed after noon are shipped the next business day.

Delivery time averages 1-2 business days in Italy (excluding islands and remote areas), 3-5 business days in EU countries, and 7-10 business days in non-EU countries.

Shipping Costs
In Italy, shipping costs are always free for orders of 30 Euro or more.
For EU countries, shipping costs are free for orders of 75 Euro or more; for non-EU countries, shipping costs are free for orders of 200 Euro or more.

If the amount of the order is less than the previously stated figures, the following fees will apply:

  • Italy: 5 Euro;
  • Germany: 6 Euro;
  • EU countries: 12 Euro;
  • Non-EU countries: 30 Euro.

C.O.D. shipping incurs a surcharge of 3 Euro, regardless of the order amount.

Returns and Refunds

Right of withdrawal
1. As provided for in Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the purchase contract for any reason, without the need to give reasons and without penalty, within 14 (fourteen) days from the date of receipt of the products. To meet the needs of customers, Adamo s.r.l. extends the possibility of withdrawal of its customers to 30 (thirty) days from the date of receipt of products.

2. In order to exercise the right of withdrawal referred to in Article 1 above, the Customer must send a written notice to that effect, within the terms indicated, to the following email address adamosrl@gmail.com.

3. In case of withdrawal, the Customer must resend the products to the warehouses of Adamo s.r.l within 30 (thirty) days from the withdrawal itself, at the following address ADAMO SRL ss.16 Km 315,200 Castelfidardo (AN).

The merchandise must be returned undamaged, complete with all its parts and in its original packaging (envelopes, packages, any documentation and ancillary equipment: labels, tags, seals, etc.), with no signs of wear or dirt, in accordance with the conditions below:

  • the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (ex: accessories, complements, etc.);
  • shipping costs (and customs fees, if any) for the return of the goods will be the sole responsibility of Adamo s.r.l.

4. Adamo s.r.l. will refund the Customer the full amount already paid within 14 (fourteen) days from the return of the goods in its warehouse, through a procedure of transfer of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. For orders delivered in Italy, the Customer will not incur any cost as a consequence of said refund. For orders delivered to countries other than Italy, shipping costs for the return of the goods shall be borne by the Customer.

5. In any case, the Customer will forfeit the right of withdrawal in cases where Adamo s.r.l. ascertains that:

  • the returned product has been used;
  • the product and/or its accessories, and/or its packaging are not intact;
  • the product is missing its original outer packaging and/or inner packaging;
  • the product is missing integral elements of the same and/or accessories (e.g., fasteners, laces, buckles, etc.).

In case of forfeiture of the right of withdrawal, Adamo s.r.l. will retain the price of the product including any shipping costs.